Terms of use

Terms of use of the Nakoa.fi online store

1. Scope and acceptance of terms

These terms and conditions ("Terms") apply to the sale of products purchased through Nakoa Oy's (Nakoa) website www.nakoa.fi (Online Store) between Nakoa and the customer ("customer").

The user of the Online Store ("User") should read these Terms carefully before using the Online Store. The terms apply to all user actions in the Online Store.

Your contractual partner for all purchases made in the Online Store is Nakoa Oy:

Nakoa Oy
Y ID 3136437-6
Hometown Oulu
Address Vihikuja 9, 90540 Oulu
Customer service hello@nakoa.fi

Nakoa has the right to update these Terms at any time. The updated Terms apply to orders placed after the effective date of the new Terms.

By ordering, the customer accepts these Terms and undertakes to comply with the Terms in full and at the same time accepts the use of his personal data and cookies in accordance with Nakoa's privacy and cookie rules.

Please note that in addition to the rights set forth in these Terms, you may have other rights under applicable law, which may vary from country to country.

When talking about a product ("Product") in these Terms, it means a product available in the Online Store or ordered from the Online Store.

2. Transactions and registration in the online store

All persons at least 18 years of age who have a permanent delivery address and a valid e-mail address and who order products in the delivery area of the Online Store can do business in the online store.

The customer must provide correct information about himself when doing business in the Online Shop. The customer is responsible for the correctness of the information they provide and is obliged to notify Nakoa of any changes in the information without delay. The customer must be the legal owner of the bank/credit card used for the purchase.

In order to order from the Online Store, the Customer must provide his name, address, phone number, payment information and other information required for purchasing.

After placing the order, the Customer will receive a payment confirmation by e-mail and an order confirmation with the indicated order number and the ordered products. The customer also receives a delivery confirmation by email when the order has been delivered. If all ordered products cannot be sent in the same shipment, customer service will primarily contact the Customer by email. There are no additional costs for the customer if the ordered products have to be sent in several batches.

The customer has the right to cancel his order free of charge before receiving the delivery confirmation by contacting customer service via email at hello@nakoa.fi

Regarding the return of products after the delivery confirmation message, see Right of Cancellation.

If desired, the customer can register as a Verkkokauppa customer and thus speed up transactions in the Verkkokauppa. Registration is free of charge. Registration takes place with a valid e-mail address and a password chosen by the customer. The customer is responsible for the careful storage and confidentiality of the password and is responsible for all transactions in the Online Store using their usernames ("Customer Account"). The Customer must contact Nakoa immediately if the Customer notices or suspects that his credentials have been taken over by a third party or that his credentials are being misused. Nakoa has the right to freeze or close the Customer's credentials if Nakoa detects misuse of the Customer account.

The customer's personal data is processed in accordance with the data protection statement. Personal data and payment data are processed using an encrypted connection.

3. User-generated content for the Online Store

The user undertakes not to produce and transmit to the Online Store any content that is against the law or good manners or is otherwise inappropriate, violates the rights of third parties or illegally advertises any third party products or services.

The User may send, deliver or publish to the Online Store only such content to which and for which he has an unrestricted right to use, including the right to forward the content to Nakoa and give Nakoa the right to publish and use the User's content in question without compensation for the purpose for which it was collected.

Nakoa does not check in advance the content produced or transmitted by the User to the Online Shop and is not responsible for it in any way. Nakoa reserves the right at any time, based on its own discretion, without prior notice, to remove content produced by the User, which it considers to be contrary to these Terms or otherwise harmful/damaging to Nakoa or third parties, or to change the content based on its discretion, for example to correct typographical errors. Anyone can request the removal of content forwarded to Verkkokauppa by contacting Nakoa Customer Service, Nakoa will decide whether to comply with such a request.

4. Customer and consumer protection

In the customer relationship between the consumer-customer and Nakoa, in addition to these Terms and Conditions, the applicable consumer protection legislation. From the point of view of consumer protection, it is irrelevant whether the consumer customer is registered or not.

In the customer relationship between the corporate customer and Nakoa, these Terms and Conditions are followed primarily and the commercial law in force at any given time secondarily.

5. Product information and Product availability

Nakoa strives to ensure that the Online Store has up-to-date and correct information about the product and availability, but cannot guarantee the accuracy of the information, nor the availability or adequacy of the products sold. Certain products are produced only in limited quantities or the product may otherwise be temporarily sold out.

If, after receiving the order, it becomes apparent that the ordered product is temporarily or permanently out of stock despite the balance amount reported to the Customer by the system, Nakoa will notify the Customer of this without delay using the contact information provided by the Customer, primarily by email.

If the ordered product is not available at all, Nakoa undertakes to reimburse the Customer in full for the price already paid for the ordered product, and the sale is deemed to have been completed for the product in question. Nakoa's customer service will contact the Customer in such a situation, and the Customer has the option to keep the transaction valid and accept a longer delivery time if it is possible by Nakoa or to deliver a replacement product.

Nakoa has the right, at its discretion, to update Product descriptions at any time without prior notice.

Nakoa tries its best to ensure that the Products are presented in the Online Store in the correct colors and truthfully as possible. The product images are examples of the Products and we aim to present them realistically. We do everything we can to ensure that the product images correspond as closely as possible to the actual products and their shades. However, we cannot guarantee that the shades of the products will be true with all display settings.


6. Prices and taxes

The announced prices only apply to orders placed in the Online Store. All product prices shown in the Online Store are the full retail prices of the products. The prices include value added tax or other taxes applicable in the country of order. Prices do not include delivery costs. The order-specific delivery costs are shown at checkout when the Customer chooses the delivery method. However, Nakoa reserves the right to change prices and delivery costs in such a way that any changes only apply to orders placed after the changes take effect. Prices are presented in euros.

Nakoa reserves the right to cancel the Customer's order when there is a clear and essential price error in the ordered Product. This refers to a possible pricing error of the product in the Online Store in such a way that the price of the product deviates so significantly and clearly from the usual price level of the product that the average consumer would be considered to have understood the error in question. A clear price error would be considered, for example, if the price of the Product is EUR 0.00 or there is no price at all, or if the price of the Product is presented as such a low price that it can be considered incorrect according to general perception.

7. Right of cancellation

Online sales are distance sales within the meaning of consumer protection legislation. If the Customer wants to exercise his right of cancellation, he must make a return notification within 14 days of receiving the Products. You can make a return notification by emailing Nakoa's customer service at hello@nakoa.fi. After this, the products to be returned must be sent to Nakoa without delay, within 14 days at the latest. The return notification can also be made by filling out the return form, which the Customer attaches to the shipment and sends to Nakoa within 14 days of receiving the Products.

When the Customer cancels the order placed in the Online Store, and unless otherwise agreed, Nakoa will return the payment made for this using the payment method that the Customer himself used in the original purchase transaction. Nakoa will return the refundable amount without delay after processing the customer return, but no later than 14 days after receiving the products. The return does not cover the additional costs caused by the customer's choice of something other than the cheapest standard delivery offered by Nakoa. If only part of the order is returned, the shipping costs will not be refunded. The customer is responsible for the reduction in value of the introduced product, and Nakoa has the right to deduct from the amount to be refunded an amount that corresponds to the reduction in value of the product compared to the original value of the product. If the product has become unsaleable as a result of its use, the Customer is responsible for the entire value of the product and, if the customer wants the product to be sent to him again, for the resulting transportation costs.

The customer is obliged to handle the Products with care and pack the Product so that it is not damaged during transport. The customer must include information about the products to be returned with the shipment. The returned shipment must be left at a Posti or Matkahuolto office and the Customer must make sure to receive a return receipt. The shipment cannot be returned to the mailbox.

Sending the return is free of charge for the Customer when the Customer uses Nakoa's contract number for the return. The return costs of €5 will be deducted from the amount to be returned to the Customer.

8. Delivery or Product errors

When the Customer has received the delivery, the Customer must immediately check that the delivered products are intact and otherwise faultless. The customer must also ensure that the delivery contains all the products ordered by the customer.

Nakoa is responsible for errors in delivery and delivered Products in accordance with Chapter 5 of the Consumer Protection Act. If the Products received by the Customer are incorrect or do not correspond to the order, the Customer should immediately contact Nakoa's customer service at nakoa@hello.fi.

If Nakoa has delivered a Product that does not match the order, Nakoa will primarily try to correct the error by delivering the correct Product to the Customer, and the Customer will return the incorrectly delivered Product back to Nakoa free of charge.

If the shipment is damaged in transit, Nakoa advises the Customer not to accept the shipment and to contact Nakoa's customer service.

If the Customer discovers an error in the Product in accordance with the applicable consumer protection legislation, the Customer can, if he wishes, make a complaint to Nakoa.

If the complaint results in the Product being sent to Nakoa, Nakoa will be responsible for the transport costs incurred from this shipment. If the product has been put into use, the customer must send the product washed.

When the Product that was the subject of the complaint has been returned and the complaint has been found to be justified, Nakoa will pay the applicable amount to the customer consumer protection legislation corresponding refund. Nakoa strives to make the performance within thirty (30) days from the day when Nakoa has received the Product that is the subject of the complaint. If the Product returned as a result of the complaint is not defective in accordance with the applicable consumer protection legislation, Nakoa can reject the complaint and the Customer can then be charged the shipping costs incurred by returning the product to the Customer.

You should always make a complaint about the product directly to the place of purchase, if there is a defect in the product.

These Terms do not limit the Customer's applicable consumer protection legislation rights and the trader's statutory error liability applicable to product errors, including the right to demand the correction of the error or the replacement of the product with a new one.

9. Links to external pages

The online store may contain links to third-party websites or services. Even if the third party is affiliated with Nakoa, Nakoa cannot influence these linked sites or services, all of which have their own separate terms of use and/or privacy and data collection practices independent of Nakoa. These Linked Websites and Services are provided for use only and the Customer uses them at his own risk.

10. Qualification

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law. This in no way affects the validity, legality or enforceability of the other terms.

11. Force majeure

Unless otherwise determined by applicable mandatory legislation, Nakoa is not responsible for any delays or damages caused by circumstances beyond Nakoa's control. These include, for example, general industrial disputes, acts of war, fires, lightning strikes, terrorist attacks, changes in official regulations, technical problems, faults in power/telecommunications/computer connections or other communications, as well as faults and delays in the services provided by subcontractors, which are caused by the above-mentioned circumstances. If such a situation occurs, Nakoa will notify the Customer. If the situation has lasted for more than two (2) months, both the Customer and Nakoa have the right to interrupt the purchase transaction made in the Online Store with immediate consequences.

12. Governing Law and Dispute Resolution

Finnish law applies to these contract terms.

All disagreements related to these Terms or the Online Store and the purchases made there are usually resolved by negotiation between Nakoa and the Customer. If the Customer is not satisfied with the resolution of the dispute, the Customer has the right to contact the Competition and Consumer Agency for consumer advice and then ask for consumer dispute board to present a solution.

In situations of disagreement, Nakoa strives to comply with the decisions of the Finnish National Consumer Complaints Board or similar authorities in other European countries.

The customer also has the right to bring the dispute to the Oulu district court or the court of first instance of his domicile.




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