Terms of delivery
We process and deliver the order within 2-5 business days after the order arrives. During promotional periods (launches, holidays or campaigns), delivery times may be slightly longer.
Delivery method and delivery costs
Delivery costs include packaging and postage. Delivery costs are automatically added to the total amount of the order when placing the order.
If you want to make changes to the order, contact firstname.lastname@example.org.
During campaigns, we reserve the right to change delivery methods. In free mailing campaigns, we reserve the right to the cheapest mailing method. The benefit of free postage is canceled if the customer returns part of the order so that the total price of the remaining products falls below the amount determined in the campaign. In this situation, the cheapest transport fee for the corresponding package will be deducted from the refundable refund.
Both the weight and volume of the order affect the postage costs. Postage costs are determined according to the carrier's valid prices. Postage from 3.90 euros. We offer free postage for orders over 150 euros.
Posti stores packages for 7 days at all its pick-up points. For packages left uncollected, we charge handling costs of 15 euros.
The products and their postage are paid when ordering. You can pay in the online store with the following payment methods: Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Nooa, Paikallisosuuspankkit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken, payment cards, MobilePay and Klarna.
Payment is made through Paytrail Oyj's website. The method of payment is also bank transfer with an invoice or in installments.
Paytrail Oyj (2122839-7) operates as the implementation and payment service provider of the payment brokerage service in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card payment and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to contact the supplier of the product first.
Phone: 020 718 1830
Social security number 2122839-7
Klarna payment methods
Together with Klarna Bank AB, we offer the following payment methods in which the payment is made to Klarna:
Invoice: the payment period is 14 days from the delivery of the products. Klarna invoice terms are available: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/fi_fi/invoice?fee=0
Flexible installment payment: you can pay for your purchases flexibly in monthly installments, the size of which is at least 1/24 of the debt amount, but at least 5.00 euros.
Exchange and return conditions
All our products have a 14-day exchange and return right from receipt of the goods in accordance with the Consumer Protection Act. Exchange of products is free of charge. Exchange for another product is free on the first exchange. Products to be returned must be in their original condition, i.e. salable and unused. Please return the product in its original packaging. For returns, we charge return costs of 5.90 euros per shipment. For foreign orders, the customer is responsible for return costs.
Payments for returns are handled via Paytrail. In account payments, Paytrail sends an email request for the account number, after which the money is returned to the account within a few business days. When paying with a credit card, the money is returned directly to that card.
You can send the returned and exchanged products to us as a customer return to the address below. Please fill out the exchange and return form that came with the order so that exchanges and returns can be processed as quickly as possible. We do not accept returns more than 14 days after receiving the package.
Write the address below on top of the shipment:
Customer return / Nakoa Oy
Contract number 660691
Sending via Posti is free of charge, return costs and possibly shipping costs are taken into account in the refund amount. Please remember to keep the return receipt. The processing time for customer returns is approximately two weeks, but we strive to process returns as quickly as possible.
The customer is responsible for the decrease in value of the introduced product, and we will deduct from the amount to be refunded an amount that corresponds to the decrease in value of the product compared to the original value of the product in question. If the product is unsaleable due to use, the customer is responsible for the entire value of the product.
Problem situations and complaints
If the product is lost during transport, damaged or the wrong product is delivered, the customer must report the error immediately to email@example.com.
Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the post, a complaint about the product must be made to the post office immediately.
If you want to complain about the product, please contact our customer service at firstname.lastname@example.org to receive instructions for making a complaint.
We reserve the right to make changes to our terms of delivery. We recommend that you familiarize yourself with the valid delivery conditions before placing an order. We treat all customer data in complete confidence.